Return & Exchange
- We are responsible for what we sell on livebetterindia.com and we offer a simple and easy 7 day return policy. You can return or exchange any item within 7 days from the date of delivery.
- Please do not accept any order if seal is broken/unsealed at the time of delivery.
- All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
- The customer will get a refund as a credit on their credit card for prepaid orders and a bank transfer into their account for cash on delivery orders.
- Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
- The items should be unused and unwashed.
- The packaging should have the original packaging and tags in place.
- They should be returned within 15 days from the delivery date.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
- In case of orders where reverse pick-up may not apply, customers will have to self-ship the items.
- Please make sure that the items to be returned are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
- We do not offer an exchange for orders from outside India. If you would like a different size or color, please return your unwanted item for a refund and place a new order.
The Return Process
You can return or exchange an item online at livebetterindia.com by sending us your order details and complaint
Please have the below information ready before you call customer care or mention the same in the email or Whatsapp:
- Order Number / Registered E-Mail Id
- Product Name
Terms & Conditions
This Return Policy applies to all items purchased directly from livebetterindia.com.